Frequently Asked Questions

Download the FAQ in PDF


1
GENERAL INFORMATION ABOUT OUR CERTIFICATES


2 CERTIFICATES TO ANSWER CALLS FOR TENDERS AND FOR THE SIV


3 ORDERING A CERTIFICATE


4 RECEPTION AND INSTALLATION OF YOUR CERTIFICATE


5 METHODS FOR SIGNING ELECTRONICALLY


6 UNBLOCKING A CERTIFICATE


7 SSL CERTIFICATES


8 RENEW YOUR CERTIFICATE

3A Where to order certificates?

Orders should be placed on our website and require access to a customer area, it will be created at the first order. For each request, a set of supporting documents (described on our website) need be send to us.

3B How to get a quote?

The prices are indicated on our website.

If you need a quote, please send your request and SIRET number (14 characters) to contact@certigna.fr.

3C My payment with credit card did not proceed correctly, how can I pay?

It is not possible to reset the credit card payment process. You can attach a cheque when sending your file, or make a bank transfer and send the transfer proof with your file.

3D How do you verify the identity of future certificate holders?

Identity verification is carried out online for Certigna RGS* certificates, but a "face-to-face" verification is necessary for Certigna RGS**, *** and eIDAS certificates (level 319411-2).

This physical verification of the identity of the future certificate holder in "face-to-face" must be done with an DRA (Delegates Recording Authorities) operator or a Certification Authority of your entity. An intervention form attesting to this face-to-face meeting must be signed.

3E How do I send you my order files?

For an RGS* Certificate, you can send us your documents via your customer area: choose "Ongoing orders" as filter, select an order and then upload your documents

For an RGS**, RGS*** or eIDAS Certificate, you must send your documents via your customer area, which allows us to verify them. After validation by our services, they must be sent by post to Dhimyotis- Certigna , 20 allée de la râperie, 59650 Villeneuve d'Ascq.

3F I cannot connect to my customer area anymore?

If you can't remember your username or password, click on Username forgotten ? or Password forgotten ?

If you can't remember your username or password, click on

3G Can I order a digital certificate for another person?

Yes, if you have been authorized by us as a Certification Agent for your entity.

To become an Certification Agent, you must download a file at https://www.certigna.fr/documents/contrat-mandataire.pdf

The Certification Agent can also carry out "face-to-face" meetings with future certificate holders and verify their identity.

3H Why send the order files by post if I have already imported them into my customer area?

The issuance of an RGS** or RGS** certificate requires the receipt of your original file. We ask you to send us your documents via your customer area in order to check if your file is complete, thus avoiding you having to send us several letters by post.

3I What is the status of my order?

Our teams will process your file as soon as possible once it is received.

For an RGS** or RGS*** or eIDAS certificate, you must send us your original file by post.

For an RGS* certificate, you must send us your file through your customer area.

You will then receive an email that will confirm or invalidate the validity of your file.

3J Why is my order rejected?

You must have received an email indicating the reason for rejecting your file.

Don't panic! We keep all the supporting documents you have sent us pending receipt of the missing documents. The rejection is temporary until the requested documents are received.

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